Posted 6/4/2017 in How come nobody’s asking
by Tim Eisenhauer
The reason for this post is an amazing TED podcast on our favorite topic, The Meaning Of Work (October 2, 2016.) It’s almost an hour long and it includes several stories by different speakers. If you haven’t heard it before, the first story will blow you away. And it may motivate you to listen to the second story, which will touch and inspire you… So maybe give it a shot first, and then we’ll talk later?
When I did the research for Who the Hell Wants to Work for You?, I found several explanations as to why some people love the work they do. Author Daniel Pink calls these intrinsic motivators. In his book Drive: The Surprising Truth About What Motivates Us, he gives three: autonomy, mastery, and purpose.
According to Pink, we want to be our own boss, we want to be good at things, and we want to make a difference. We may take a job for all sorts of reasons. But we will only truly care for our work if it meets Pink’s criteria.
Following Pink’s line of thought, a good manager is someone who gets out of people’s way and helps them build skills and achieve goals they’ve set for themselves. It makes sense, except that it puts a lot of pressure on the manager to be, well…perfect.
Many forward-thinking companies have taken up the cause of breeding a perfect manager. Google is one recent example. Indeed, bad bosses are the top reason people quit. So, if you put a lot of thought into selecting and training your employees—as Google, Southwest, and other great companies have done—why would you let all that good work go to waste?
That’s a lot of perfection up and down the chain. Something we can all strive for, but can never really count on. As a company grows, the numerous and conflicting definitions of a perfect fit are sure to become an uphill battle.
This is why the superchicken story is music to so many ears.
It tells us that the perfect manager is a lie. Same as the perfect employee. In reality, it’s neither necessary nor sufficient for everyone on the team to be perfect in order to do good work and enjoy it. What’s necessary is that we accept ourselves and others as we are. And then make the best of it.
Did I substitute perfect attitude for perfect skill?
Sort of. But it does make things easier. One, because everyone knows how to be kind and compassionate. Some of us just need to be reminded more often than others. And two, because good attitude does not belong to one person. It’s the way people relate to each other, so it’s always shared. It spreads from one person to the next and becomes the fabric that holds the entire group together.
Am I being idealistic?
Actually, I didn’t make any of this up. I did some research into successful companies. Plus, I looked back on my own past. And I saw something I didn’t expect to see. Companies and managers who do not take themselves too seriously have a big advantage.
Some companies go out of their way to encourage goofy and bizarre behaviors. (I have a lot of examples of this in Who the Hell Wants to Work for You? Chapter 26, Play) Why? The superchicken story makes it abundantly clear.
Let’s see. Are you more or less likely to judge, blame, and compete with your coworkers if you just had a good laugh together? Right. So these companies make sure that people are almost constantly joking and laughing. They play dress-up, so people laugh just by looking at each other. They stage funny events, so people can laugh about what happened long after the event is over. You may wonder how these companies find any time for work. Well, it turns out that anger and worry are a lot more distracting than laughter.
The genius of it is that it doesn’t require any genius at all. It’s regular, normal, natural human behavior—once we relax and let go of the stress. Even weird is normal. Because we’re all weird when we’re not afraid to show it.
So, what about autonomy, mastery, and purpose? These attributes are important to us, no question, because they make us feel good about ourselves. The interesting fact is that they can only have meaning within a like-minded community. You need someone to be autonomous from. You need someone to appreciate your mastery. And, ultimately, your purpose comes from serving someone else.
The superchicken fallacy is forgetting that it’s other people who make us great. That we always owe our individual success to someone else. If we ignore our debts of gratitude, if we don’t pay it forward, we are cheating. Sooner or later our cheating will catch up to us and we will fail. However, once we overcome our inner superchicken, we no longer need to be perfect to succeed. Any amount of goodwill will do.
If you care about career success, you might like my book, because it’s full of career advice from the best managers on Earth.
Please keep it clean and be cool. Thanks for adding to the conversation.
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